CHOOSE A PRODUCT
Take a look at our website and choose your product of choice.
If you cannot find what you need, call 1300 10 20 40
Visit our product page (in our top menu bar) to find the products you are looking for or contact our friendly customer service team to discuss your requirements.
Our products pages display pricing tables based on standard products, sizes and quantities. Once you have found or confirmed which product(s) you would like, you can simply email your account manager or firstname.lastname@example.org
For custom products and solutions, best to talk to one of our professionals who can assist you in defining your exact requirement and best fit options for your clients.
Once you have chosen your product(s) and have contacted us, we will send you a Sales Order Confirmation will all details relevant to your purchase (Delivery details, contact details, product details quantities, price and more). We will ensure that you have all bases covered to confirm 100% satisfaction through the process.
PROVIDE US WITH YOUR ARTWORK
You have now approved our Sales Order and are ready to send your artwork in to our studio.See below process for file provision and management.
Dealing with Bannermart is easy! If you already have a design you would like to use, you can send it to us using the followinng methods:
Files under 12Mb can generally be sent using your email service (i.e. Outlook, Gmail, etc...)
Use our "Customer Shared Folder" option. All our customers have their own "Shared Folder" using Microsoft's Sharepoint/OneDrive secured folders. Your account Manager will provide you the link.
Use "File Sharing" Applications such as DropBox, GoogleDrive, OneDrive or other.
If you are not ready to provide your artwork files immediately that’s no problem at all, we will hold your job in the Studio Queue for a time where you are ready to submit your artwork. . At the time of submitting your order an email will also be sent to you with a link to come back and do this later.
If you are providing your print ready artwork files (Artwork Specifications can be found in the provided Shared Folder or you can ask your Account Manager for the Template or follow the link to all our Standard Product Templates). If your artwork is set up correctly, we do not charge any Artwork Handling Fee as we are printing your files however you must keep in mind that if set up incorrectly, we cannot be help responnsible for the outcome.
You may find that some of your artwork from your clients are not set up to the correct standards or specifications. Your artwork will therefore be rejected and you will be given the options for you to fix the artwork or for us to set it up to the correct specs. See bellow charges accordinlgy!
OUTSOURCE PREPRESS (FINISHED ART)
Alternatively, you may have artwork however do not have the resources to get it print ready, we have an inhouse Studio who can help you set up your artwork quickly and easily! Our services are as follows:
Prepress - $16+gst - Set you your artworkk to meet specification standards for print ready purposes if you need us to create or finish a design for you, you can upload any logos, or design elements you have and we will contact you to discuss any extra costs involved for our designers to do this for you.
Basic Artwork $25+gst - We can assist you with basic Logo and Text Placement with one free revision
Artwork Alterations - $25+gst - You may find that you need help in changing some aspects of your design that are very simple however do not have the time or the resources, simply let us know what alterations you require and we will assist you
Your order has been authorised and ready to be sent into production.
By Now, you should have chosen your product, sent your artwork in and received a sales order from our office which includes all the details related to your purchase as well as special conditions.
Your order will be progressed into production once artwork and payment confirmation have been received. You will receive an email from our Online Accounting Software with a Link to the Payment Gateway which provides you with a range of payment options.
Note: Account Customers with orders in excess of $5,000 inc gst must first pay a 50% deposit for the job being purchased before it is producted and the balance of the job must be paid in full for us to progress your order despatched.
Getting your order ready for despatch.
We have now taken all the steps required to ensure that your job can be printed, finished and packed to your standards and specifications.
Your job would now be released to the production department for next day printing.
Each product and each order quantity has a different production time that is based on the processes and complexity of producing it.
You would have been notified by your account manager when your job should be ready for despatch.
Your order has been completed and ready for delivery...
Once printed and packaged, our dispatch department will be booking the right courier for the right area.
We work with several courier companies for different purposes based on their strength in shipping or you can organise to use your own courier with your own label. As we are a trade printer, if we are sending to your customers, we use your contact details as the sender and all our packaging is clean skinned with no Bannermart References anywhere:
1- Sydney Local and Greater Sydney - Go Logistics - Sydney's most reputable same day courier service
2- National Deliveries - Standard Road Service
- Melbourne, Gold Coast, Brisbane - StartTrack Couriers - Overnight Service
- Adelaide, Hobart, Cairns - StarTrack Couriers - 2 Day Service
- Perth, Darwin - StarTrack Couriers - 3 Day Service
- Regional Australia - StarTrack Couriers - 2 to 5 day service based on location
3- National Deliveries - Express Service
- Guaranteed Next Day Delivery
- Premium Service - Charges Apply (call our office for a quote)
- DHL Services
Once your order has been booked with a courier of choice, you will receive an email notification for you to have Track N' Trace details for your order. Unfortunately, Bannermart can only guarantee Despatch Timeframes and not receival of goods as third party couriers do not guarantee their service unless the Express Premium Service is chosen.
The Team at Bannermart would like to thank you for your time in reading about our process and look forward to working with you.